Roxio piece of shit

The software that comes with Blackberries to add media to the device is a piece of shit! It freezes everytime I try and add songs. I also tried adding songs through Windows Explorer to bypass having to use this shitty software, and I went to use the songs, and they aren't appearing right in FlipSide on my device. This is bullshit. I erased everything in hopes of refreshing everything on there, but it erased. I am fucking baffled and pissed, especially since it erased all of my ringtones! Fucking garbage!